Return & Exchange

We hope you love your purchase, but if you need a refund, we’re here to help! While we don’t offer exchanges, simply email us at customerservice@freebeatfit.com within 30 days of your purchase with your order number, and we’ll assist you with your return.

For more information, see our Return Policy.

1. Klarna 0% APR Financing Return Policy

The 0% APR financing is a unique subsidy offered by freebeat. If an order utilizing this financing support is canceled, a 13% cancellation fee will apply. Other payment methods conducted through Klarna will remain unaffected.

2. When do I need to use the shipping label?

You will need to use the shipping label provided when returning a product for replacement or refund. The shipping label facilitates the return process and ensures that your package reaches us securely and in a timely manner. 

3. Why does the shipping label provided for returning products expire in 3 days?

The shipping label is set to expire in 3 days to ensure timely processing of returns and exchanges specifically for after-sales services. If the shipping label is not used within 3 days, it will expire. In such cases, any costs associated with generating a new shipping label will need to be covered by the user.

4. Can I request a new shipping label after the original one has expired?

Yes, you can request a new shipping label after the original one has expired. However, please note that any expenses related to generating a new shipping label will be the responsibility of the user.

To avoid additional costs for a new shipping label, please ensure that you use the provided label within the specified timeframe of 3 days, which is designed specifically for after-sales returns and exchanges.